At SHUQIANG HU INC. (“we”, “us”, or “our”), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple returns process. Please read the following guidelines carefully to ensure your return is processed smoothly.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of the purchase date.
- Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
- Sale or clearance items are not eligible for return, unless otherwise stated.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at service@shuqiang-hu-inc.top to request a return authorization. Please include your order number and the reason for the return.
- Once your return request is approved, you will receive detailed instructions on how to return the item.
- Please ensure that the item is securely packed to avoid damage during return shipping.
3. Return Shipping
You are responsible for the cost of return shipping, unless the item is defective or there was an error in fulfilling your order. We recommend using a trackable shipping service to ensure your return is safely received. We are not responsible for any lost or damaged return shipments.
4. Refunds and Exchanges
- Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Exchanges: If you would like to exchange an item for a different size or color, please follow the return process to return the original item and place a new order.
5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Items marked as final sale or clearance
- Items that have been used or worn
6. Damaged or Defective Items
If your item is damaged or defective, please contact us immediately upon receipt of the item. We will arrange for a replacement or full refund, including the cost of return shipping.
7. Contact Us
If you have any questions about our Returns Policy or need assistance with a return, please contact us at:
Email: service@shuqiang-hu-inc.top