At JI SHUN TRANSPORTATION AND CONSTRUCTION INC, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns within a specified period, subject to the terms outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be unused and in new condition.
- The items must be returned in their original packaging.
- Returns must be requested within 30 days from the date of receipt.
- Sale items are not eligible for returns unless specified.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at service@shuqiang-hu-inc.top with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization and detailed instructions on how to return your item(s).
- Shipping Costs: You are responsible for paying the return shipping costs, unless the item is defective or the wrong item was shipped.
3. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets the return conditions. If approved, a refund will be issued to the original payment method.
- Refund Timing: Refunds are usually processed within 30 business days after we receive and inspect the return.
- Partial Refunds: If an item is returned in used or damaged condition, a partial refund may be issued.
4. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Non-Returnable Items
The following items are non-returnable and cannot be refunded:
- Gift cards
- Personalized or custom-made items
- Intimate or sanitary items (e.g., lingerie)
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at service@shuqiang-hu-inc.top with your order details and photos of the damage. We will arrange for a replacement or refund as appropriate.
7. Changes to This Policy
We reserve the right to update or modify this Returns Policy at any time. Please review this policy periodically to stay informed.
8. Contact Us
If you have any questions regarding our Returns Policy, please reach out to us at:
Email: service@shuqiang-hu-inc.top